Welcome to York Street Medical Practice

Patient notice- Practice closure afternoon

The surgery will be closed on Wednesday 9th April from 2.30pm-6.00pm. We will be open as normal the following day. If you need urgent medical care when we are closed please call 111.

Visiting the Practice

We encourage you to continue to wear a face covering whilst in the building if you are showing signs of a respiratory illness or are COVID positive. If you have a routine appointment booked and are too unwell to attend please cancel your appointment by calling the surgery number on 01223 364116.

The majority of our GP appointments are booked on the day. Patients are advised to call at 8.30am to arrange an appointment.  Whilst we have a small number of face to face appointments available, we are still booking the majority of our GP consultations by phone and you will then be invited for a face to face appointment if needed. We also have a limited number of face to face appointments to book up to 7 days in advance. These are to be used by patients that need to be seen by the GP.

Nurse appointments can be booked up to 7 days in advance. We also have our first contact physiotherapist appointments available on a Wednesday and Friday, who can help with all musculoskeletal issues for patients aged 16 years and over. As well as our clinical pharmacist for medication related problems.

We have a small number of GP appointments available to book online for those patients with online access. Please visit the ‘Online forms’ tab for how to set this up.

We are following the national Infection Prevention Control (IPC) Guidance for all healthcare settings which will help to ensure the safety of our staff and patients at all times.

Urgent/Emergency Prescriptions

We have seen an increase of urgent prescription requests, where either the patient or pharmacy on their behalf, haven’t put the request into the practice in good time. This is causing a significant amount of work for the practice.

Please ensure you allow 3 working days from the date of your request for your medication to be sent to your pharmacy. If you put your request in after 1pm, this will not be picked up until the next working day and issued 3 working days after that. For repeat prescriptions you should be putting your request in no less than 7 working days before you run out to allow the practice and pharmacy to get this ready for you. 

There are various ways you can request your prescription, you can email repeat@nhs.net, request via NHS app/ SystmOne online, using our online form or you can do this in person at the surgery, please see the prescription tab for more information.  We do not take requests over the phone. 

If you request through your pharmacy, this may not be getting to us. Please speak to your pharmacy to ensure this is requested in good time. 

If you have run out and need an emergency supply of medication, you can complete the NHS 111 form and choose which pharmacy to send this to. This is usually turned around the same day. The form can be found HERE 

PATIENT NOTICE- Attention Deficit Hyperactivity Disorder (ADHD) in Adults (Over 16 year old)

Please have a read through of our ADHD policy found here ADHD York Street v5

Information on the Hospital patient notification system – “My Chart”

We have had queries regarding ‘My Chart’. Further information can be found here: Information on the Hospital patient notification system

Choosing the right option

GP appointments are only for illnesses and injuries that wont go away. For other problems you might need a different solution

Self-care – there are lots of things that you can do to take care of yourself. PLEASE USE THE NHS 111 service linked on the right to answer the question whether you need to contact the surgery for assessment by a clinician for your SYMPTOMS. 

Pharmacy – your local pharmacist can provide a consultation area to speak privately so other people cant hear. They can tell you if you need to see your GP.

Colds – There is no cure for the common cold. Click here for information Common Cold

Minor illnesses -Our nurses deal with a wide range of minor illnesses. Click here for details

Where are my local pharmacies, dentists and opticians? Click HERE

GP enhanced access

Evening and weekend appointments are available.

We are offering evening and weekend appointments with a GP or nurse as part of  our GP enhanced access.  These are for routine, non-urgent issues. You can book your appointment by calling the surgery on 01223 364116.

If you have an appointment booked with the service and no longer wish to attend or would like to re-arrange, please call 0330 0130 030. For further information please click HERE.

Excellent results for York Street Medical Practice in the NHS England GP Patient Survey 2024

Thank you all for taking part and supporting York Street Medical Practice. Please continue to feedback your experience of the services we deliver for you. To view the results please click HERE.

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