Welcome to York Street Medical Practice

Visiting the Practice

We encourage you to continue to wear a face covering whilst in the building where possible, and especially if you are showing signs of a respiratory illness. If you have a routine appointment booked and are too unwell to attend or have tested positive for COVID, please cancel your appointment by calling the surgery number on 01223 364116.

We have a limited number of face to face appointments to book up to 7 days in advance. These are to be used by patients that need to be seen by the GP. We are still booking the majority of our GP consultations by phone and you will then be invited for a face to face appointment if needed.

Nurse appointments can be booked up to 7 days in advance.

We have a small number of GP appointments available to book online for those patients with online access. Please visit the ‘Online forms’ tab for how to set this up.

We are following the national Infection Prevention Control (IPC) Guidance for all healthcare settings which will help to ensure the safety of our staff and patients at all times.

Electronic access to your medical record- November 2023

Following regulations of the National Health Service, York Street Practice are obliged to provide patients with the facility to access their medical record on or after 31 October 2023. This means a Doctor can approve for you to have full access to your record, subject to safety & information governance guidelines.

Many of our patients already have this.

Patients have the right to opt out of this, if they do not want to access their record electronically.

The intention of the Practice is to use this rule change to review patients currently on full access and set up a system to enable existing & new patients to have this facility.

The new regulation affects all Doctors Surgeries nationally. Please, I ask, you be patient whilst we organise and complete a safe process for patients to have access. Over the next 2 weeks, the steps we will take are as follows:

· Disable all access to records to everyone’s record.

· Doctors review those who have full access and enable again.

· Existing patients, not having current access, wishing now to have access, can request this by E Mailing a request to the York Street E Mail address. The request will be reviewed by a GP and decision made and given on access.

· Newly registered patients will be offered to do the same as existing patients.

On notification of access enabled, the Practice will send you info on an account name, password & details of the system on the website to login.

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before the Practice has seen the notification, or before you have spoken to your Doctor or while the Practice is closed and you cannot contact us.

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best you do not register for access at this time.

There will be patients who are not approved this facility. This can be for many reasons. A written response to explain why it is not approved will be forwarded to the Patient by the Practice.

The Practice will not permit access to Patients aged between 11 & 15. Each application will be looked at on a case by case basis. Up to 11 Year old, parents will need to request a “proxy” access. 16 and over access will be by normal request as normal.

If you are aged 16 or over, you can find the form HERE

If you wish to have proxy access to your child who is under the age of 11 please email us at york.street@nhs.net or call us on 01223 364116

Any enquiries, please email or write to the Practice, for the attention of the Practice Manager; I will endeavour to answer any questions.

I take the opportunity to thank you for your cooperation and patience on this matter.

Andy Cutting

Practice Manager

Repeat prescriptions 

Many pharmacies are no longer requesting prescriptions on patients behalf. You now need to do this with the practice yourself.  You can do this either by emailing us at repeat@nhs.net, using the NHS app or online services, using our online form Order your Repeat Prescription or in writing and dropping into the surgery.

Please allow 3 working days from the date you requested for your medication to be issued to the pharmacy.

Choosing the right option

GP appointments are only for illnesses and injuries that wont go away. For other problems you might need a different solution

Self-care – there are lots of things that you can do to take care of yourself. PLEASE USE THE NHS 111 service linked on the right to answer the question whether you need to contact the surgery for assessment by a clinician for your SYMPTOMS. 

Pharmacy – your local pharmacist can provide a consultation area to speak privately so other people cant hear. They can tell you if you need to see your GP.

Colds – There is no cure for the common cold. Click here for information Common Cold

Minor illnesses -Our nurses deal with a wide range of minor illnesses. Click here for details

Where are my local pharmacies, dentists and opticians? Click HERE 

GP enhanced access

Evening and weekend appointments are available.

We are offering evening and weekend appointments with a GP or nurse as part of  our GP enhanced access.  These are for routine, non-urgent issues. You can book your appointment by calling the surgery on 01223 364116.

If you have an appointment booked with the service and no longer wish to attend or would like to re-arrange, please call 0330 0130 030. For further information please click HERE.

Shotgun Certificates

Due to a change in the requirements and the increased risk of liability for GPs, we are no longer able to accept requests for approval for shotgun certificates. For further information please click HERE

NHS Community Pharmacist Consultation Service (CPCS)

Did you know…?

We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

If your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice. We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.

Excellent results for York Street Medical Practice in the NHS England GP Patient Survey 2022

Thank you all for taking part and supporting York Street Medical Practice. Please continue to feedback your experience of the services we deliver for you. To view the results please click HERE.

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